FREQUENTLY ASKED QUESTIONS
REGISTRATION
What will I receive with my entry fee? All in-person 5k participants receive their race entry and an event T-shirt. Drawstring Backpacks and Water Bottles are available for the first 250 people who register for the run/walk.
*Please note: the Kids Dash does not include t-shirts. If you would like to purchase a t-shirt for your child, please visit our online store. (Youth shirts and Memory Hearts are available in the online store.)
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In order to guarantee that you receive a race t-shirt, you must register by Friday, May 9, 2025.
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Memory Hearts will be available until we run out.
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Can I change my T-shirt size after I have already registered? Shirt sizes may be exchanged by request (please email Kristy Ziegler at Kziegler@elesplace.org) until Friday, May 9, 2025, at 5:00PM. You can also call the office at 616-301-1605.
Will I receive a refund if I am unable to participate? All proceeds go to benefit our grief support programs for children, teens and their families. ALL sales are final
Can I register on race day? Yes, registration will be allowed on race day beginning at 9:30 AM at the Grant Pavilion and concluding at 10:45 AM. Please note that the short program will start promptly at 10:45 with the race promptly at 11:00 AM. Be sure to arrive early in order to park and have time to register. Registration closes at 10:45 AM.
PRE-RACE
When is Packet Pick-up? Packet pick-up is available during two time slots on Friday, June 6, at the Ele's Place West Michigan office (11:00 AM to 1:30 PM and 4:00 PM to 6:30 PM. You can also pickup your packet the morning of the race, Sunday, June 8th. We kindly encourage you to pick-up your packet on Friday in order to avoid a last-minute rush the morning of the race.
Packet Pick-Up Location: Friday, June 6.
Ele’s Place - West Michigan
2000 Michigan St. NE
Grand Rapids, MI 49503
Packet Pick-Up Dates/Times
Friday, June 6, 2025 - 11:00 AM – 1:30 PM
and
Friday, June 6, 2025 - 4:00 PM - 6:30 PM
Packet Pick-Up Location (Morning of Run/Walk): Sunday, June 8.
Millennium Park - Grant Pavilion
1400 Maynard Ave SW
Walker, MI 49534
Packet Pick-Up Dates/Times
Sunday, June 6, 2025. (AT EVENT SITE) - 9:30 AM – 10:45 AM
Will there be Race Bags? Yes, drawstring backpacks are available for the first 250 who register for the walk/race. They will be available at packet pick-up.
Can I purchase a Memory Heart? Yes! Memory Hearts are available for $20 each. They can be purchased in the on-line store and picked up at packet pick-up. We encourage you to take them home, decorate them and bring them back the morning of the walk/run and place them in the "Memory Garden." They are also available for purchase the morning of the Race at Packet Pick-Up. Don't forget to take them home after the race and place them in your yard or garden to enjoy all year long.
Can someone else pickup my packet? Yes.
RACE DAY PARKING
Where will I be able to park? Parking is FREE and available to all participants and their cheerleaders. As a courtesy to all Race participants and parking volunteers, please do not speed once on-site and follow the parking signs to the designated parking area. There is enough parking for everyone.
Can I leave immediately after finishing my race? Yes. We do encourage you to grab a snack afterwards from the snack table.
RACE
Where is the Race being held? For the in-person event the Start and Finish line will be adjacent to the Thomson Reuters building at 6300 Interfirst Drive, Ann Arbor, MI 48108. 2.5 times around the course is 5K, one time around is the 1-Mile walk/run. The Kids 100 Yard Dash will take place adjacent to the Thomson Reuters building. If you can’t join us in-person on Sunday, September 15th, we hope you’ll join us virtually and walk/run anywhere you choose!
Will the race be timed? No. We will not provide bibs or official timing chips. Please feel free to track your own time on your watch or phone!
Will headphones be allowed? Headphones are allowed.
Will refreshments be provided? Bottled water and snacks will be available for free to all participants at the pavilion. Additionally, one water station will be available on the course itself.
EVENT CANCELLATION DUE TO INCLEMENT WEATHER
Should the Ele’s Place - West Michigan Healing Hearts 5K be cancelled due to inclement weather, notification will be made as follows: on our event webpage: on the home page of our event race page on the RunSignUp website: on our automated telephone system at 616-301-1605, and via emails, texts and our social media pages, whenever possible. If the event is to continue as planned, no notice will be sent. Due to the nature of being an outdoor event run by a nonprofit organization with the help of volunteers, if the event is cancelled due to inclement weather or any other unforeseen circumstances that could impact the health or safety of participants, no refunds will be allowed.
KIDS
Can kids participate in the race? YES! If your child can do 3.1 miles, then register them for the 5K. There is also the short, fast and free Kids Dash prior to the 5K that will be approx. 100 yards. Please note, Kids Dash is FREE, but does not include a t-shirt. If you would like to purchase a t-shirt for your child, please visit our online store.
Are strollers or joggers allowed? Strollers and joggers are allowed but must provide right-of-way to other walkers/runners without strollers or joggers. Please be aware of your surroundings and stay to the right to allow runners to pass by you. There will be a staggered start and individuals with strollers or joggers will be in the last corrals.
RESTROOMS
Where will the restrooms be located? Restroom facilities are located on-site near the Grand Pavilion. Two port-a-johns will also be available.
MEDICAL & SAFETY
Where can I find medical assistance if I get hurt? There will be a first aid station on site. Please note that all our volunteers are here to help! Seek out a volunteer for assistance.
If you are feeling ill, we kindly request that you stay home and rest.
PETS
Can my dog run/walk with me? Yes! Please be courteous and keep your pet on a leash at all times and pick up any waste.
AWARDS
Will there be awards? All participants under the age of 18 will receive a medal. Prizes will be awarded for the best heart-themed outfit.
SPECTATORS
Will spectators be allowed to view the finish? Absolutely! We invite you to help cheer on all walkers and runners at the finish line!
PERSONAL BELONGINGS / LOST AND FOUND
Will there be a bag drop off at the race? No. We have Race Drawstring Backpacks for the first 250 people to register for the race this year. We encourage you to bring them with you the morning of the race and wear them so all your personal items are safe and secure. If you prefer not to, please safely secure any valuables you have in your vehicle.
If I’ve lost something, where can I find the lost and found? The Lost and Found area will be located at the registration/packet pick-up table. Please feel free to ask a volunteer if you have questions.
FEEDBACK
How can I provide feedback? We will be sending out feedback surveys via email after the event. Your feedback is important to the success of our events and we appreciate it!